Policies

Canada: 

  • Letter mail, small envelopes will be shipped via Canada Post, because that is the most economical method. Thus, there is no tracking number.
  • If you require tracking or insurance, please contact me so I can find out the costs for it.
  • Estimated delivery timeline: Canada: 5–10 business days

US/ International:

  • I use first class - which includes no tracking or insurance. 
  • If you require tracking or insurance, please contact me so I can find out the costs for it.
  • In the case of damaged shipment, please note I am not responsible for it. When insurance is included, it's the buyer's responsibility to call the shipping company and file a claim. If you need information from me, I'm happy to provide.
  • Estimated Delivery Timeline: ♦ USA: 7-12 business days ♦ International: 7-21 business days
  • Depending on the customs on both arrival and departure countries, packages can be delayed a few days longer than estimated shipping times.

If you wish for a faster shipping service, tracking number or any other shipping upgrade, please contact me and we can work out the cost.

 

Refunds and Exchanges

Due to the handmade nature of my work, there could be slight variations in the product you receive compared to photographs in the listing.

Custom orders are non-refundable.

For anything else, if for whatever reason you are unsatisfied with the product you receive: Please contact me first if you are intending to send something back for a refund.

Once we have an agreement, you may send it back for a refund minus the shipping costs within 30 days of the purchase date. Refunds will only be issued for unused products still in its original packaging. You will be refunded only after I receive the product back in good condition.